Support for Business

The business activities of companies are captured in different processes that govern the operation of the system and create added value for organizations. The primary purpose of well-functioning processes is the achievement of objectives by increasing effectiveness with lower costs. Whether the processes are manual or automated, human resources are always needed. In the long run, the responsibilities of people will change along with improved processes. However, access rights to an organization's information or systems usually remain, regardless of changing responsibilities. Over a number of years unnecessary software licenses account for a large amount of additional costs, placing a burden on the organization's balance sheet. In addition, unnecessary and overly extended access rights increase the organization's information security risk.

An organization's business processes are a collection of related and structured activities that produce a specific service or product for a particular internal or external customer. Business processes consist of core processes and support processes which support its primary activities. In order to focus more on core processes and primary activities, most of the support activities should be transferable as electronic services, known as eServices or e-services. Furthermore, to gain significant competitive advantage, organizations should also consider transferring primary activities to eServices. However, without proper identity life cycle management, eServices could become a major information security risk for a business.